Case studies

How we work — in practice

Anonymised examples of the matters we prepare every week. No client names, no confidential facts — only the shape of the work we do and the outcomes our preparation makes possible.

Labour

Disciplinary hearing preparation

Problem: An employee was issued a charge sheet for alleged misconduct and had three working days to prepare a defence.
Our role: Reviewed the charge sheet for procedural compliance under Schedule 8 of the Labour Relations Act, drafted a written defence outline, indexed supporting documents, prepared cross-examination notes and coached the employee on hearing procedure.
Outcome: Client attended the hearing with a complete, organised bundle and a clear set of responses to each charge — confident and prepared rather than reactive.

CCMA

CCMA conciliation & arbitration support

Problem: A dismissed employee needed to refer an unfair dismissal dispute to the CCMA within the 30-day window.
Our role: Completed and lodged the LRA Form 7.11 referral, prepared a witness statement and evidence bundle, briefed the client on conciliation outcomes and what to expect at arbitration if the matter did not settle.
Outcome: Referral lodged on time and within jurisdiction. Client understood every step of the process and walked into conciliation with a structured position rather than guessing.

POPIA

POPIA compliance pack for a 12-person SME

Problem: A small business processing customer data had no privacy policy, no consent mechanism and no record of processing — exposing the business to regulatory and reputational risk.
Our role: Drafted a plain-language privacy policy, consent clauses for sign-up flows, an operator agreement for the third-party CRM and a basic processing register tailored to the business's activities.
Outcome: The business went from zero compliance documentation to a defensible POPIA baseline in under two weeks, with a clear owner internally and a review date in the diary.

Contracts

Service agreement & letter of demand

Problem: A freelance service provider had completed work for a client who refused to pay, with no written agreement in place beyond a WhatsApp exchange.
Our role: Reconstructed the agreement from the WhatsApp record, drafted a formal letter of demand under common-law principles, and produced a forward-looking service agreement template for the client to use with future customers.
Outcome: Letter of demand was sent and payment was negotiated. The new template prevents the same problem recurring.

Consumer

Consumer Protection Act complaint preparation

Problem: A consumer wanted to escalate a defective-goods complaint to the National Consumer Commission after the supplier refused to refund or replace.
Our role: Drafted the formal complaint, compiled supporting evidence, cited the relevant sections of the Consumer Protection Act and prepared the consumer for the dispute-resolution process.
Outcome: Complaint was lodged in proper form. The supplier engaged once the matter became formal, and the client reached a settlement.

Court Online

Court Online filing support for an attorney

Problem: An admitted attorney with a busy practice needed reliable paralegal support to prepare and upload bundles on Court Online and CaseLines.
Our role: Indexed pleadings, prepared bundles in the prescribed format, uploaded to Court Online / CaseLines and confirmed service — under the attorney's supervision and on the attorney's letterhead.
Outcome: Files were ready for hearing without the attorney having to leave their drafting desk. Ongoing collaboration continues on a brief-by-brief basis.

Scope note

These examples illustrate typical paralegal and compliance preparation. They are not legal advice and do not create an attorney-client relationship. Where a matter requires representation, we refer to an admitted attorney.

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