Complaints Procedure

We take every concern seriously. This page sets out exactly how to raise a complaint and what you can expect from us.

01
Tell us
Email nkadimengdanny7@gmail.com with the subject line 'Complaint' and a short summary of what went wrong and what outcome you are seeking.
02
Acknowledgement
We acknowledge every complaint within two (2) business days and assign it a reference number.
03
Investigation
We review the file, speak to anyone involved, and prepare a written response within ten (10) business days. If we need longer, we will tell you why and give a clear timeline.
04
Resolution
We propose a resolution — a corrected deliverable, a refund where appropriate, or a clear explanation. You can accept or escalate.
05
Escalation
If we cannot resolve the matter, you may approach the Legal Practice Council, the Consumer Goods and Services Ombud, or the Information Regulator (for privacy issues).

External bodies

See our Terms of Service and Privacy Policy for related information.